Find Out How Accessible Your Facilities Really Are on a Scale from 0 to 100
A well-functioning environment serves a large and growing group of people: older adults, people using strollers, logistics personnel, and your own employees.
The Accessibility Index evaluates the current accessibility level of your facilities and assigns each one a clear numerical score on a scale from 0 to 100. You’ll identify which locations may be driving customers away, prioritize improvements across your portfolio, and gain measurable data for customer communications and sustainability reporting.
One consistent metric for all your locations, delivered faster and at a lower cost than traditional accessibility audits.
What Is the Accessibility Index?
The Accessibility Index measures the accessibility level of a building or facility on a scale from 0 to 100, providing results faster, more efficiently, and at a lower cost than a traditional accessibility audit. With the Accessibility Index, you get:
- A prioritized list of the most important accessibility improvements, delivered in as little as a few days
- Clear and comparable metrics for the accessibility of your facilities, with no unnecessary guesswork
- Timely information about required improvements, helping you avoid unnecessary work and wasted resources
- An understanding of your current accessibility level across all key areas: mobility, vision, and hearing
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Our Satisfied Customers
Accessibility Barriers Don’t Show Up in Complaints, They Show Up in Lost Customer Traffic
Accessibility is often seen as something that only concerns a small group of people. In reality, a well-functioning environment serves older adults, people using strollers, logistics operations, and your own employees alike. The number of people who need accessible services is large, financially significant, and continuously growing. The Accessibility Index reveals the true accessibility level of each facility and helps you target improvements where they deliver the greatest impact.
Three things that cost businesses more than they should:
Lost customers. A customer who cannot enter a facility or move around it comfortably does not always complain. Instead, they take their business elsewhere. Older adults and people with mobility limitations represent a growing and financially significant customer segment, yet businesses can lose them without even realizing it. Without a clear metric, it is impossible to see where accessibility is falling short.
Unsubstantiated or unclear promises. Marketing may promise a high-quality and inclusive experience, for example in a shopping centre, but without measurable data to support those claims. When critical feedback appears on social media or review platforms, there may be no factual basis for a response. An Accessibility Index score makes accessibility claims measurable and verifiable.
A portfolio without a common metric. When managing dozens of facilities, comparing their accessibility can be difficult without a standardized measurement system. Sustainability reporting requires concrete and comparable data instead of descriptive statements alone. The Accessibility Index provides a single KPI for every facility in your portfolio and uses data to highlight the locations that need the most attention.
Accessibility Indexing Is More Agile Than You Might Think
Traditional accessibility audits are often lengthy projects: a consultant visits the site, the report is delivered weeks later, and the results may already be outdated. The Accessibility Index works differently. Data collection is carried out independently by your own staff, analysis is automated, and results are available in days rather than months.
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Case: Port of Helsinki
Different passenger terminals were assessed using the same measurement framework, providing a clear understanding of their current accessibility performance and areas for improvement. The facilities within the portfolio became directly comparable through a standardized metric.
Clear Pricing, No Surprises
The basic service starts at €2,000 (up to 10 sites) plus €200 per site per year.The service includes:
- An annually updated report on the current state of accessibility
- An Accessibility Briefing with the latest insights and future development trends
- Rights to use Accessibility Index materials in your own communications
Data collection is carried out by the company’s own staff using an easy-to-use tool developed by Riesa.
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Frequently Asked Questions
Does the Accessibility Index only cover legal compliance?
No. The Accessibility Index is not limited to legal requirements alone. It takes a broader approach by evaluating accessibility from a user experience perspective. In addition to regulatory requirements, the Index considers practical usability and how well facilities serve different types of users in real-world situations.
Can I cancel the Accessibility Index service, and how does it work?
Yes. You can cancel the service at any time. The service will remain active until the end of the notice period. Please note that once the service ends, you may no longer use materials associated with the Accessibility Index, such as the Accessibility Index score logo.
How is data collected in practice?
Data collection can be carried out by anyone, as the application used by Riesa guides the user clearly through the process step by step. In most cases, data collection is completed by the organization’s own staff, who are already familiar with the facilities.
Accessibility is already part of our sustainability program. Would the Accessibility Index still benefit us?
Yes. Even if accessibility is already included in your sustainability program, the Accessibility Index adds clarity and measurability. It provides a comprehensive overview of your current situation, helps identify areas for improvement, supports prioritization of actions, and enables progress tracking. It also creates a strong foundation for sustainability communications and reporting.
We cannot implement all improvements immediately. Does it still make sense to start the process?
Absolutely. Accessibility improvements do not need to be completed all at once. They can be implemented gradually over time. In many cases, there are also actions that can be carried out quickly and cost-effectively without major investments. The Accessibility Index helps identify these opportunities and prioritize improvements so that efforts are focused on the areas with the greatest impact. The most important step is getting started and progressing systematically.
We have already invested significantly in accessibility improvements. What additional value does the Index provide?
The Accessibility Index brings together the work that has already been done and makes it visible. It provides a clear overview of the current situation and helps ensure that accessibility improvements have been consistent and cover all key areas. The Index can also reveal potential blind spots, measure progress over time, and support communications by providing clear and comparable data for reporting purposes.
We struggle to gain internal support for accessibility improvements. Can the Accessibility Index help?
Yes. The Accessibility Index provides concrete, evidence-based information that makes it easier to build support within your organization. It highlights the current situation and identifies development needs, helping demonstrate where resources should be invested and why. As a result, discussions move beyond general opinions and become focused on clear, justified improvement proposals.