Retail spaces, from individual stores to entire shopping centers, serve large numbers of customers with diverse needs. Every element, from entrances to checkout, shapes the shopping experience and directly impacts sales.
Challenges the Accessibility Index Solves
Hidden accessibility barriers can disrupt customer flow, reduce time spent in-store, and negatively impact conversion rates. Retailers often lack a trustworthy way to measure accessibility or communicate it consistently. The Accessibility Index provides a clear, data driven view of store usability.
Solutions & Benefits
The Accessibility Index helps retailers make their environments more welcoming and more profitable.
- Store wide assessment: Entrances, aisles, navigation, signage, services, and checkouts are evaluated across diverse user perspectives.
- Customer centered improvements: Insights highlight opportunities to make shopping easier and more enjoyable.
- Sales uplift: Accessible environments encourage longer visits and broader customer reach.
- Chain level benchmarking: Consistent scores help manage multiple locations effectively.
- Stronger responsibility profile: Verified results support credible communication about inclusivity.